It is always said that "who has a customer has a treasure" in the business world. More emphasis should be placed on the importance of knowing how to keep our loyal customers as if they were a real treasure.
Such is the case with Camper. This fashion giant knocked on our door about eight years ago, and since then there hasn't been a retail space design project that didn't carry our signature.
This is a clear example of what it means to "pamper" the customer and be loyal to your principles, something that adds value to your company.
Cultivate the relationship
The client should not be just another number in our record of achievements; he should be treated as a different person from the others you have worked with. You have to personalize your dealings with them, knowing what they need, what they like and their consumption style. We must always personalize their brand experience.
It is more expensive to acquire new customers than to keep the ones we already have. A client who already knows the way you work and likes how and what you do is more likely to count on you for future projects than someone new. A client who has already worked with you has chosen you for something specific and our obligation is to satisfied them and weave a relationship of fidelity and loyalty with a customization of the products or services that we offer.
Camper and Master Makers
If we had to answer the question "Why did Camper choose you?", we would say that it is a relationship that has been built over the years, following the needs of the brand and meeting their expectations. In the end, the client is happy with the work and we are proud of it. That's how the best working relationships are forged. When they pick up the phone to propose to continue working with the same brand, in the end it is a victory for both parts; your product or service has worked for the brand, and your way of working has worked for you.
Develop personal ties with your clients
After eight years working together, in different parts of the country and even internationally, we can say that Camper and Master Makers are one. We have assimilated and digested what they want to transmit with their brand, and it is what works for them. We only have words of thanks for them because since we started walking together, we have not separated and it is a pleasure to celebrate 8 years of collaboration. Achievements like these are what give value to your brand. After so many years, to be able to say that a client still trusts you, with the amount of market and innovation that there is, says a lot about the importance we give to take care of the relationship between company and client, and the every day effort to continue to meet expectations and grow.
Do not stop innovating
We must be aware that the market is a changing ecosystem, where every day new ways of carrying out projects and new trends and products appear. We must be chameleon alike and adapt to change, as must our products and services. Innovate whenever you can. We must be able to offer our clients new ways of satisfying their needs or meeting their expectations. We must also anticipate what they are expecting through new services or products. This will always keep us prepared and one step ahead of what is expected of us.